Barbers has been recognised for delivering outstanding customer service in both their sales and lettings departments to its clients by making the shortlist for The ESTAS - the biggest award scheme in the UK residential property industry.
Barbers has achieved the ESTAS ‘Standard of Excellence’ based on the service ratings they achieved via customer reviews submitted to the ESTAS review platform. The reviews have been completed at the end of the moving experience and ESTAS monitors service ratings over a 12 month period giving a highly accurate overview of the standard of service that’s been delivered to the customers. The ESTAS ‘Standard of Excellence’ provides a kitemark demonstrating the consistent service performance of every firm that has been shortlisted in 2023.
The ESTAS Awards honour the best, agents, conveyancers and mortgage brokers in the UK. The awards are powered by the ESTAS online customer review platform which enables property professionals to demonstrate the customer service standards they deliver for their clients. ESTAS strict verification process ensures reviews are genuine, this year’s shortlist has been calculated following the evaluation of 300,000 customer review ratings.
The regional and national winners will be announced in October at the prestigious annual ESTAS ceremony held in London. The awards will be presented by the UK’s favourite property expert Phil Spencer in front of 1,200 of the UK’s top property professionals.
Spencer said “The ESTAS Awards are based on real feedback, from real clients experiencing real service so they provide genuine proof of the service levels that a firm is delivering to clients. Now more than ever high quality customer service is crucial if home movers are going to realise their dream of getting the property they set their hearts on.”
Simon Brown, founder of ESTAS says “At ESTAS we’re creating a community for best practice property professionals who all share a passion for delivering great service and a belief that service really does matter.”
Richard Heath, Lettings Director says “We are very proud to be shortlisted. We take our levels of customer service very seriously because we know clients have a choice. At last years ceremony we were delighted to win various awards for lettings and sales so hopefully we can achieve something similar and win at The ESTAS Awards again this October”
On top of that Liz Edwards one of Barbers lettings negotiators from their Newport Office has been recognised for delivering outstanding customer service to clients, making the shortlist of The ESTAS – peoples award for the second year running. The Peoples Award is a special category which puts the spotlight on individual staff who have consistently gone the extra mile to help clients. Fifty individuals have made the shortlist.
Simon Brown, Founder of The ESTAS Group: “The ESTAS People Awards is a reminder that, despite the bricks and mortar, we all work in a people industry. These nominations are based purely on the thousands of comments we received through our customer feedback platform, so the nominees can be extremely proud of their achievement.”
Ten of those shortlisted will receive a ‘Highly Commended’ People Awards trophy will also be announced at the ceremony.
Liz Edwards of Barbers said “I’m absolutely delighted to be shortlisted in this category for the second year running. I’ve always tried to remember that our clients have a choice so I always treat them with that in mind. I love providing great service and this is proof that I’m obviously doing something right.”
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