Gail Hodgson, a Senior Sales Negotiator in Barbers Whitchurch team, has been recognised for delivering outstanding customer service to clients, making the shortlist of The ESTAS - the biggest award scheme in the UK residential property industry.
The ESTAS honours the best, agents, conveyancers and mortgage advisors in the UK. The awards are powered by the ESTAS online customer review platform, which enables property professionals to demonstrate the customer service standards they deliver for their clients. ESTAS reviews can only be completed at the end of the property transaction and a strict verification process ensures reviews are genuine. This year’s shortlist has been calculated following the gathering of 300,000 customer reviews.
The People Awards category is a special category which puts the spotlight on individual staff who have consistently gone the extra mile to help clients. Fifty individuals have made the shortlist, of which our very own Gail is one!
Simon Brown, Founder of The ESTAS Group: “The ESTAS People Awards is a reminder that, despite the bricks and mortar, we all work in a people industry. These nominations are based purely on the thousands of comments we received through our customer feedback platform, so the nominees can be extremely proud of their achievement.”
Ten of those shortlisted will receive a ‘Highly Commended’ People Awards trophy to be announced at the 21st annual ESTAS ceremony to be held in London on 18th October. The awards will be presented by the UK’s favourite property expert Phil Spencer in front of 1,200 of the UK’s top property professionals.
Phil Spencer said “Great customer service can only be achieved through human interaction, so The People Awards really encapsulates what The ESTAS is all about. To make the shortlist is a significant achievement in itself.”
Gail said “I’m absolutely delighted to be shortlisted for these two categories. I genuinely love my job and this recognition means the world to me. I hope it also reflects my dedication to providing outstanding service to our clients every day. I am truly honored and humbled to be amongst others in the industry who continue to go the extra mile!”
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